Contacts

Live agents day and night

Our support works around the clock with real people, not bots. Start a chat on our pages or write to us by email at no extra cost.

Writing to us

Send your email directly rather than forwarding it or adding us in copy, so it does not end up in spam. For documents, use the address you registered with, attach each file as a separate image and name your account or username in the email's subject.

Payments

If a crypto deposit that needs a destination tag or memo was sent without one, send us the transaction details within 3 calendar days. Later requests may not be processed.

Account details

Wrong details at registration, lost login data or a change of address should be reported to us straight away. Our Security Department will tell you what is needed next.

Complaints

Tell us about the problem as soon as you can. Your complaint is handled within the Support team until it is resolved.