Terms and Conditions

Who you deal with

We are run by TRINK N.V., registration number 163848, Abraham de Veerstraat 1, Curaçao, under License No. ALSI-202503021-FI1 from the Government of the Autonomous Island of Anjouan, Union of Comoros. CALLISTEMON LTD in Cyprus handles our payment processing as a payment agent. The terms are governed by the law of Anjouan, and the English version prevails over any translation.

Who can play

You must be over 18 and above the legal gambling age where you live, able to enter into contracts and not excluded from gambling. Each person may hold one account in their own correct name. Our services are not intended for people in places where gaming is illegal, and that includes Ontario.

Your account and checks

Registration asks for your name, date of birth and contact details. We can ask for proof of identity, address and source of funds at any time, and while checks run, withdrawals or parts of the service may be restricted. If you move, tell our Security Department and send new proof of residence. An account left unused for 13 consecutive months becomes inactive and incurs a fee, with notice at least 14 days before it is charged.

Deposits and withdrawals

Deposits must come from a payment method in your own name. Withdrawals go back through the method you deposited with and are paid within 7 days once KYC is complete and the account is approved. We set daily, weekly, monthly and yearly withdrawal limits. We may charge a fee of 20% when the minimum turnover is not reached, and a charge for each payment returned because of wrong bank details. Large balances and unusual wins can be sent for a game check.

Bonuses

Bonuses carry wagering requirements that are shown before you accept them, and all bonuses are sticky. One bonus applies per deposit and per person, household and device. Bonus abuse, such as opening several accounts or betting above the bonus maximum, can lead to the loss of winnings and the closure of the account.

Closing an account

You can close your account with at least 24 hours' notice through support. We may also close or suspend an account under the terms, for example after fraud, collusion or a breach, and then hold back the related amounts.

Complaints

Send a complaint to support as soon as you can. It moves up within the Support team until it is resolved.